Reuben's Home Inspection Blog

head_left_image

Should Real Estate Agents Attend The Home Inspection?

 

Many real estate agents don't attend their buyer's home inspection because someone has told them that this increases their liability.  I completely disagree.  It's their conduct at the inspection that puts them at risk, not their presence.   About 75% of the agents that I regularly work with attend at least part of the inspection, and almost all of my clients attend the entire inspection.  I've identified several different types of agents throughout the years, and I''m going to give my two cents as to whether they should attend or not. 

The Annoyed Agent
These agents act like they're doing their client a favor by selling them a house, and they're obviously annoyed with their client.  They moan and sigh every time I talk about something that needs attention.  They always want to write up an addendum to the purchase agreement and have the client sign it while we're still at the property, before they've even seen my report.  Stay home.

The Know-It-All
These agents have a background in construction or they know a lot about houses, and they want to make sure everyone knows it.  Sometimes they do more talking than I do at the inspection, and they'll often downplay or disagree with items that I say need attention.  These agents give bad information, they seem to be working on their own agenda, and they're exposing themselves to a lot of liability.  Stay home.

The Critic
These are the agents that don't know me, and they're scared as heck because I'm not their 'usual inspector'.   They're afraid that I'm going to say something that will blow the deal, they look over my shoulder the whole time, and they try to question everything I say unless it's positive.  These agents clearly have their own agenda in mind, and they act bitter because the client picked me.  Stay home. 

The Other Inspector
This agent attends the home inspection and tries to point out anything the home inspector might have missed, and tries to be a second set of eyes.  This agent has good intentions, but if a home inspector needs this help to produce a solid  inspection it might be time to find another home inspector.  While these agents have their client's needs in mind, they could be giving their client the idea that they're just as qualified to inspect the home.  An attorney might tell these agents to stay home - see the note at the bottom of this blog.

The Rookie
These agents may have never attended a home inspection, and they haven't sold a lot of houses.  They learn a ton about the inspection process, and they use this information to help their current client and their future clients.  These agents should definitely be there to learn.  Come along.

The Moral Support

These agents show up at the inspection because they're working with first time home buyers that need their hand held throughout the entire process.  They introduce me to the client, and they tag along for the whole inspection to provide moral support.  They don't get in the way, and their clients usually appreciate them being there.  These agents have their client's needs in mind.  Come along.

The Inspectors Assistant
These agents attend the entire inspection, and they often ask more questions than the client does.  They offer to adjust the thermostat, they go back inside while we're inspecting the outside to make sure a fan is turned on, and some have even been on the roof with me (I know I'm going to get crap for this one!).  These agents have their client's needs in mind.   Come along.

The Professional
These agents show up because they feel it's their due diligence.  They don't tag along with me much, but they want to know about any big issues that come up, and they usually want to understand the issues and see them firsthand.  These agents have their client's needs in mind.  Come along.

The first three types of agents that I talked about are the type that either have been sued or should be sued.  They're doing a disservice to their clients by attending the inspection, and they don't have any business being there.  I don't work with a lot of these agents, because they don't refer me.   Most of the agents that I work with truly have their client's best interest in mind, and I see no reason for them to be afraid to attend the inspection.  Maybe I'm too much of an optimist, but I've never subscribed to the phrase "No good deed goes unpunished".

Reuben Saltzman, Structure Tech Home Inspections - Email - Bloomington Home Inspector

PS - About the "Other Inspector" - I read an article about this agent at the NAR web site, thank you Laura Parris for finding it for me!  I think this article might be one of the largest factors in agents not wanting to attend home inspections.   My interpretation of this article is "Rotten client does a rotten thing to real estate agent."  The whole premise of this tale is despicable.  I followed up with the author of the article because the article never tells how the story ended.  I asked if the agent had to pay for the repairs, and the author said "The insurance company paid".

 

 

Reuben Saltzman, Structure Tech Home Inspections

        

Comment balloon 15 commentsReuben Saltzman • April 14 2009 06:37AM

Comments

I have been with all those types otf agents or variations of myself. Thank goodness most fall with in the latter catergories. The others can make fo a long inspection.

Posted by James Quarello, Connecticut Home Inspector (JRV Home Inspection Services, LLC) over 10 years ago

sigYou are very welcome Reuben! I was glad to help. This is an excellent blog, one that I will certainly share with my agents. It made me re-evaluate my position and attitudes over the years and I admit to being every one of these agents at least once in my career. Now I'm the professional agent. Thanks for sharing your insight.

Posted by Laura Parris (Real Estate Professionals) over 10 years ago

Hey Reuben, I've had a lot of "Moral Support" agents lately due to the overwhelming first time buyers hiring me. I've also had "The Critic" recently and this person I will not soon forget.

Posted by Tad Petersen / Home Inspector, Mpls (Safeguard Home Inspections, Inc.) over 10 years ago

Reuben, I find that these harder times has weeded out many of the agents that don't fit into the last three categories.

Posted by Charles Buell, Seattle Home Inspector (Charles Buell Inspections Inc.) over 10 years ago

I found out through the grapevine here in my area that if the seller is offering a "Home Warranty" the buyers agent is talking the buyer out of a home inspection because they don't want the deal to fall through. Anything to get the commission I guess!!!

Posted by Dan Callahan (Callahan's Home Inspections) over 10 years ago

Dan,

Thisis a huge liability for the agent!  If one looks into the "Home Warranty" game they will soon find that the HW companies are in the business of collecting premiums and trying as hard as they can to avoid paying any claim. Not really any difference than ANY inusrance company I guess.

Relying on a Home Warranty to make repairs is a fools game IMHO.

As a Home Inspector with many thousands of inspections to my credit, the HW companies are a Pain in the A** and create more problems than they are worth. LOL

Dana

Posted by Dana Bostick (True Professionals, Inc.) over 10 years ago

Rueben,

EXCELLENT post!!! Man you hit the nail on the head with every one of them! Kudos!

Posted by MC2 Home Inspections (MC2 Home Inspections LLC) over 10 years ago

James - you're right.  Very long inspections, and like Tad said, often ones that you don't forget.

Laura - that's big of you to admit!  Thanks again for digging up that article.

Tad - I still remember 'critics' from many years ago.  You're right, you won't forget.

Charles - maybe it's just you.  Seriously.

Dan - Get out of here.  That's ridiculous.  I blogged about my opionion on warranties a few months ago.

MC2 - thanks!  I had someone in mind for every one of those.

 

 

 

Posted by Reuben Saltzman, Delivering the Unbiased Truth. (Structure Tech Home Inspections) over 10 years ago

If a home is occupied I require the agent to be present.  They can sit on the sofa or in their car, but for my liability I want them at the inspection.  If I recall, MLS or the lockbox company requires them to be present if it has a lockbox on the home and they open it up.

On a vacant empty home, I don't care it they stay around.

Posted by Scott Patterson, ACI, Home Inspector, Middle TN (Trace Inspections, LLC) over 10 years ago

Scott - interesting.  Here in MN most inspectors are affiliate members of the realtor's associations, so we have our own eKeys and let ourselves in.

Posted by Reuben Saltzman, Delivering the Unbiased Truth. (Structure Tech Home Inspections) over 10 years ago

I like to be there so that I can understand the problems that come up and help the buyer understand waht is options are.  I sit and watch and only ask amplifying questions on itmes I think the buyer would appreciate knowing more aboutg.

Posted by Gene Allen, Realty Consultant for Cary Real Estate (Fathom Realty) over 10 years ago

 

Good stuff . Thanks for posting this up. It's always good to read these blogs every now and again to pick up some good tips. I hope I never become one of these dorky agents lol

 

Posted by Winston Westbrook (Westbrook National Real Estate Co) over 10 years ago

Funny stuff.  Sad that it's true on some of the first ones on the list.

But, life goes on.  Most realtors around Kentucky don't attend citing liability issues.

Posted by Erby Crofutt, The Central Kentucky Home Inspector, Lexington KY (B4 U Close Home Inspections&Radon Testing (www.b4uclose.com)) about 10 years ago

I do make it u point to come along. Hopfulley I fall in one of the last three categories.

 I just had a deal go south, and it was the first time no one but the inspector showed up. I'm now going to make it a rule that if the buyer's agent is not going to show up, then I will as the seller's agent.

Posted by Jean-Paul Peron, Carova Beach - Living & Working in 4-Wheel Drive (The Outer Banks Real Estate Copmpany) almost 9 years ago

Jean-Paul - sorry the deal fell apart.  As I learned from several of the comments on my blog about sellers attending the inspection, there are lots of 'buyers' agents that don't want the 'sellers' agents to attend.  

I wouldn't really care.

Posted by Reuben Saltzman, Delivering the Unbiased Truth. (Structure Tech Home Inspections) almost 9 years ago

Participate